Refund Policy

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• We are unable to deliver the agreed service or project within the committed timeline.
• A technical issue on our side prevents us from delivering the requested service and the issue cannot be resolved within a reasonable time.
• A payment was made in error or duplicated.

All refund requests are reviewed individually to ensure a fair resolution.

Refund Process

To request a refund, please contact us at:

When submitting your request, please include:

• Your name
• The email address associated with your order
• A brief description of the issue
• Any relevant order or project details

Approved refunds are typically processed within 3–7 business days. Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Non-Refundable Cases

Refunds will generally not be issued in the following situations:

• The requested work or service has already been successfully completed and delivered.
• The customer changes project requirements after work has commenced.
• Delays caused by the customer's failure to provide required assets, approvals, or information.
• Services that have been completed according to the agreed scope.
• Violations of our Terms of Service.

Project Delivery